Assessment Period: January 2023 till date

Entry Closes on 20th November, 2023

(The entrant can participate in more than one award category if qualifies as per eligibility criteria and meets the definition of concerned award category)

Who can nominate: Food Service Chains, QSR: Indian Origin, QSR: Foreign Origin, Cafes & Juice Bars, Ice-cream & Dessert Parlors, Fine Dining, Casual Dining, Pubs & Bars, Kiosk/ Express Format, Food Court, Cloud (Dark) Kitchen, Travel Retail, Entertainment, Aggregator, any other Speciality Food Service Operator

Across Channels: Brick and Mortar, e-retail, Multi/ Omni Channel Retail.

(The entrant can participate in more than one award category if qualifies as per eligibility criteria and meets the definition of concerned award category)

A food court that has a common foodservice area offering multiple cuisines / brands / formats / concepts in a standalone location or within a facility (eg. Cinemas, Malls, Travel Retail, Entertainment Centres, Office Complexes, Leisure Locations, Hospitals etc. ). A food court may have counters of multiple food vendors with a common area for self-serve dining / take aways or may have multiple outlets with dine in facility.


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An outstanding story of Cloud kitchens- single brand, multi-brand, store front, no storefront – showcasing their cloud / dark kitchen concept, ideas, execution strategy, implementation stages and payoffs/ results.

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An outstanding story of business transformation in 2023 with details of planning, execution strategy, implementation stages and payoffs/ results.

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A Food Service Retailer/ Operator who have successfully implemented a unique innovation or idea in menue design, display, and presentation unveiled in the year 2023.

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(Assessment period: Jan 2023 till date) A Food Service Retailer/ Operator illustrating achievements in effective marketing campaigns, conducted jointly with brand or individually, leading to store footfall and sales increases: • Discount Sales Campaign • Celebrity Endorsement • Festival Campaign • Mass Media Campaign (either print / radio/ TV or any other mass media) • Multi-Media Campaign • Social Cause Campaign • Digital Campaign • Launch Campaign

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A Food Service Retailer/ Operator who have effectively implemented and leveraged strategies to create a better Customer Experience and loyalty during calendar year 2023.

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Employee Practice: A Food Service Retailer/ Operator who has conducted the most effective employee practices during the year to maximize employee performance to achieve employer's strategic objectives.

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A Food Service Retailer/ Operator illustrating achievements in social responsibility practices through impactful initiatives and measurable results.

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A Food Service Retailer/ Operator which has addressed key issues on sustainability, conservation and environment with impactful initiatives and measurable results of (No restriction on date of launched)

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An outlet launch in 2023, having drawn significant consumer, industry and media attention.

Nominations may be filed in multiple categories by Food Service Retailer/ Operator in the following categories:
  1. Debut Outlet
  2. New Outlet
  3. Flagship Outlet
  4. Concept Restaurant / Café/ Speciality format
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2023 Success stories of Effective Tech Implementations – with details of execution strategy, implementation stages and payoffs/ results - in areas like:

  1. Technology Adoption
  2. Ease of Doing Business
  3. Loyalty Program implementation
  4. Digital Supply Chain Transformation
Nominations may be filed in multiple categories by Food Service retailers/ operators.

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A Success Story of ONE Specific Outlet (operated by a FS global major / national or local company with a chain of restaurants or just one outlet) operational since 1st Jan, 2022 or before having shown outstanding performance in terms of YOY Growth in per sq.ft. revenues.

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An outstanding story of market expansion in 2023.

  1. New Market Penetration
  2. Trading Area Growth
  3. Store Count Augmentation
  4. Acquisition of New Customer Segments
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The Quick Commerce Food Service Aggregator has demonstrated exceptional service by offering a platform or service that enables the efficient aggregation and prompt delivery of food and grocery items to customers within a short timeframe.

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